3Y PICKUP AND RETURN NB HW SUPP
| Introduction | |
|---|---|
| Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and off-site repair for eligible products at an HP designated repair centre. The service includes off-site repair or replacement, materials and parts, labour and the cost of the return shipment. HP offers multiple service levels with different shipment options to the HP designated repair centre, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention. |
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| Features | |
| UNSPSC-code | 81111812 |
| Type | Pick-up&return |
| Service time (hours x days) | 5x9 |
| Number of years | 3 year(s) |
| Compatibility | HP 210 / HP x210 / HP 240 / HP 242 / HP 245 Series 1/1/0 Warranty HP 215 Series 1/1/0 Warranty HP 248 / HP340 / HP346 / HP348 / HP350 Series 1/1/0 Warranty HP 250 Series 1/1/0 Warranty HP 345 / HP 355 Series 1/1/0 Warranty |
| HP segment | Business |
| Certification | S |
| Battery technology | Courier pick up and return |
| Number of years | 3 year(s) |
| Type | Pick-up&return |
| Service time (hours x days) | 9x5 |
| Compatibility | HP 210 / HP x210 / HP 240 / HP 242 / HP 245 Series 1/1/0 Warranty HP 215 Series 1/1/0 Warranty HP 248 / HP340 / HP346 / HP348 / HP350 Series 1/1/0 Warranty HP 250 Series 1/1/0 Warranty HP 345 / HP 355 Series 1/1/0 Warranty |
| HP segment | Business |
| Supplier features | |
| Support type | Pickup and return |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Response time | Repaired within 3-7 business days |
| Service method | Depot repair |
| Additional information | Excludes external monitor |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
| Logistics options | Courier pick up and return |
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