5Y NBD ONS DT HW SUPP
| Introduction | |
|---|---|
| HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. - Remote problem diagnosis and support - Onsite hardware support - Materials included - Service-level options with different coverage windows and response times - Help improve system uptime. Convenient onsite support. Reliable response times. - Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:. - Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis. - Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements. |
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| Features | |
| UNSPSC-code | 81111812 |
| Service time (hours x days) | 5x9 |
| Compatibility | HP 4000, 60XX, 6200, 63XX, 8200, Elite 8000, Elite 8100, Elite 8300 |
| HP segment | Business |
| Number of years | 5 year(s) |
| Type | On-site |
| Next Business Day (NBD) | Y |
| Service time (hours x days) | 9x5 |
| Compatibility | HP 4000, 60XX, 6200, 63XX, 8200, Elite 8000, Elite 8100, Elite 8300 |
| HP segment | Business |
| Supplier features | |
| Warranty type | S |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 5 years |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional information | Excludes external monitor |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
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