HP 4 Years NBD Onsite w/DMR/Active Care Notebook SVC (U17X5E)
| Introduction | |
|---|---|
| Overview HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. Benefits Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements. Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair. High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly. Features HP Active Care with Defective Media Retention (DMR) [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. [2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit www.hpdaas.com/requirements [3] Service levels and response times may vary depending on your geographic location. Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. |
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| Features | |
| License quantity | 1 license(s) |
| Number of years | 4 year(s) |
| Packaging data | |
| Quantity per pack | 1 pc(s) |
| Supplier features | |
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 4 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period | 48 month(s) |
| Warranty type | S |
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